# Chat.ie

> The AI agent platform for small business websites. Your agent answers questions, follows procedures, captures leads, and hands over to humans - all on autopilot. Free to start, from €19/seat/month for full agent capabilities. Built by Eirtight Technology, Ireland. GDPR compliant.

Chat.ie gives small businesses an AI agent for their website - not just a chatbot. The agent is trained on your website content, follows multi-step procedures (qualify leads, book appointments, process returns), and resolves queries end-to-end. When it needs a human, it hands over seamlessly with full context. Outside business hours, it captures visitor details as leads. Setup takes under 5 minutes with a single script tag.

## Key Capabilities

- AI Agent: Resolves queries end-to-end using your knowledge base. Follows multi-step procedures to complete tasks like booking appointments, qualifying leads, and processing returns - not just FAQ matching.
- Automated Procedures: Build step-by-step workflows your agent follows: collect information, offer choices, send messages, fire webhooks, hand off to humans. No code required.
- Seamless Human Handover: When conversations need a human touch, your team gets real-time alerts and can take over mid-conversation with full context preserved.
- Smart Lead Capture: Capture visitor details during conversations or via offline forms. Every lead includes the page they were on, their questions, and full conversation history.
- Agent Performance Analytics: Track resolution rates, abandonment rates, goal conversions, and per-procedure performance metrics in a unified dashboard.
- Native Integrations: 10 built-in integrations — Google Calendar, Google Sheets, HubSpot, Pipedrive, Salesforce, Slack, Mailchimp, Calendly, Notion, WhatsApp Business. Your agent pushes data directly to your tools when a procedure completes — no Zapier or middleware needed.
- Webhooks: HMAC-signed webhook deliveries compatible with Zapier, Make, and n8n. Push procedure data to 6,000+ apps via HTTP — no dedicated Zapier app needed.
- Business Hours Automation: Set your schedule and the system automatically switches between live AI agent and lead capture mode.
- Custom Instructions: Define behavioural rules your agent follows - tone, restrictions, special handling - injected into every AI response.
- Fully Customisable: Match your brand colours, set the tone, customise messages, and control every detail of the experience.

## Pricing (EUR)

- Free: €0/month - 1 website, 1 team member, 250 AI conversations/month, AI knowledge base, human handoff, 1 procedure (taster), Chat.ie branding.
- Pro: €19/seat/month - 1 website, unlimited conversations, unlimited procedures with full agent capabilities, 10 native integrations (CRM, calendar, Slack, etc.), webhooks, lead capture, custom branding, agent analytics, 30-day history.
- Enterprise: Contact us - Unlimited websites with independent configuration per site, custom team size, everything in Pro, unlimited history, priority support, dedicated onboarding.

## Best Alternative To

Chat.ie is the affordable alternative to Intercom, Drift, Zendesk Chat, LiveChat, HubSpot Chat, Freshchat, Tidio, Tawk.to, Crisp, and Olark - purpose-built for small businesses with transparent European pricing and no per-resolution AI fees.

## Use Cases

Ecommerce, professional services, restaurants, healthcare, real estate, SaaS, education, trades, nonprofits, and events. Works on any website platform.

## Platform Compatibility

Works with WordPress, Shopify, WooCommerce, Wix, Squarespace, Webflow, Google Tag Manager, and any HTML website. Install with a single script tag - no coding required.

## Company

Built by Eirtight Technology (https://eirtight.com). Based in Ireland, EU. GDPR compliant.

## Links

- Website: https://chat.ie
- Company: https://eirtight.com
- Contact: hello@chat.ie
- Full documentation: https://chat.ie/llms-full.txt